Refund policy

Every Naadly instrument is inspected before dispatch. If your order arrives damaged, defective or incorrect, we will make it right. Please read this policy before placing your order.

1. Eligibility (7 days from delivery)

You can raise a claim within 7 days of delivery if you received:

• An item damaged in transit

• An item with a manufacturing defect, such as a crack, split, torn drum skin, broken or missing parts, or an instrument that does not function

• The wrong item, or a missing item from a set

 

2. How to raise a claim

1. Record a clear, continuous unboxing video that starts with the sealed parcel and shows the issue.

2. Email us at support@naadly.in or within 7 days of delivery with your order number, photos and the video.

3. We will review your claim within 2 business days and update you.

Claims without an unboxing video may not be accepted.

 

3. Resolution

• Approved claims are resolved with a replacement. If a replacement is unavailable, we will issue a refund.

• For approved claims, Naadly covers all shipping costs, including pickup of the item if required.

• Refunds are issued to the original payment method within 5-7 business days of approval. For Cash on Delivery orders, we refund by bank transfer or UPI.

4. What is not considered a defect

Our instruments are made from natural materials such as wood and animal or synthetic skins, and are often handcrafted. The following are normal and are not eligible for return, refund or replacement:

• Surface scratches, scuffs or marks up to approximately 1 inch (2.5 cm) that do not affect sound or function

• Natural variations in wood grain, colour, finish or size compared to product photos

• Minor differences in tone or pitch, or a drum that needs tuning after transit (tuning is adjustable on the dholak)

5. Not eligible for return or refund

• Change of mind, or ordering the wrong item

• Damage caused by misuse, dropping, water, heat or improper handling after delivery

• Items with removed or altered parts, or items that show signs of heavy use

• Claims made after 7 days from delivery

• Claims without the required unboxing video

6. Rejected claims and return shipping

If your claim does not meet the conditions above and you still wish to send the item back, return shipping is at your own cost. Change-of-mind exchanges, if we choose to allow one, are also at the customer’s cost for shipping in both directions.

7. Cancellations

Orders can be cancelled before dispatch by contacting us at support@naddly.in. Once an order has shipped, it cannot be cancelled.

8. Contact us

Naadly

Nagrota Bagwan, dist kangra, Himachal Pradesh, pin- 176047

Email: support@naadly.in

Support hours: 9am - 9pm, (Monday-Saturday)