Shipping policy

Shipping Policy

Last updated: 30th September 2026

1. Where we ship

We ship across India to all serviceable pincodes. Enter your pincode at checkout to confirm delivery is available. We do not currently ship internationally.

2. Processing time

Orders are packed and dispatched within [2-3] business days of payment confirmation (or order confirmation for COD). Business days are Monday to Saturday, excluding public holidays. During festive seasons, processing may take slightly longer.

3. Delivery time

Estimated delivery after dispatch:

• Metro cities: [3-5] business days

• Rest of India: [5-8] business days

• Remote or hard-to-reach areas: [8-12] business days

These are estimates, not guarantees. Delays caused by couriers, weather, strikes or other events beyond our control are not our responsibility.

4. Shipping charges

• Free shipping on orders above Rs. 1999

• Orders below Rs. 999: flat shipping of Rs. 79-99

• COD orders: additional handling fee of Rs.49

Shipping charges are shown at checkout before you pay.

5. Cash on Delivery (COD)

COD is available on eligible pincodes for orders up to Rs. 1999. Please keep the exact amount ready. Repeated refusal of COD orders may result in COD being disabled for your number.

6. Order tracking

Once your order ships, you’ll receive the tracking link by email and [SMS/WhatsApp]. Tracking may take up to 24 hours to update.

 

7. Packaging

Instruments are packed with protective material to reduce the chance of damage in transit. Please inspect the parcel at delivery and record an unboxing video as required by our Refund & Return Policy.

 

8. Delivery attempts and address errors

• Please provide a complete and correct address and a working phone number. We are not responsible for delays or failed deliveries caused by wrong details.

• The courier will make [2-3] delivery attempts. If delivery fails, the parcel is returned to us. We may re-ship at the customer’s cost or cancel the order and refund the amount after deducting shipping charges.

9. Damaged or lost parcels

If your parcel arrives visibly damaged, or is lost in transit, contact us within 7 days of delivery (or expected delivery for lost parcels). Damage claims must follow our Refund & Return Policy, including the unboxing video.

10. Contact

Naadly, (Nagrota Bagwan, dist-Kangra, Hp, pin-176047)

Email: support@naadly.in

Support hours: 9am-9pm, (Monday-Saturday)